Customer Success done well, is the single greatest revenue generating machine in your company. But, most companies aren’t getting the value they need out of this team.

Every founder knows the adage “hire slow, fire fast”, but very few know how to do it without scorching trust.

And, that’s on us. We don’t teach leaders how to hire and fire well – so far too many burn their entire company culture down trying to get it right.

This week, I’m sharing four principles for how to fire fast without killing your culture.